t: 01342 337117 | e: sales@gutteringuk.co.uk
Cart 0

Frequently Asked Questions

Click on your question to see the answer

Overview

Who are Guttering UK?

Guttering UK is the online store created by Southern Sheeting Supplies Ltd, a specialist roofing and cladding merchant based in East Grinstead, West Sussex. This Guttering UK website was first set up in 2013 to allow nationwide customers to place orders 24hours a day, 7 days a week. For more information please visit the About Us page of this website or visit the Southern Sheeting website.

What do we sell?

We stock and distrubte various types of more specialist gutters from Fibre Cement Gutters, Galvanised Steel Gutters and industrial PVC gutters. We source quality product from industry known suppliers only.


Who shops with us and why?

We do not discriminate on who we sell to. Whether you are a roofing contractor, general builder, a reseller or a keen DIY’er we are only too happy to help. We not only offer top quality rainwater products but we sell them at extremely competitive prices and with fast lead times. This website is designed to be both simple to use and informative but if you need any more help please do not hesitate to pick up the phone where you can discuss your needs with sales staff who each have many years’ experience in the roofing industry.

Where can I get more technical help and product information?

We try to include as much information as possible on this website to help you make an informed product choice. If however you need more help or information please email, phone or come in to see us to discuss in more detail. We do have data sheets for some products which we can send out and on the rare occasion that we cannot answer your question directly we will discuss with our own suppliers to give you accurate and precise information.

Will I receive an order confirmation?

Yes. We will send out an email order confirmation to the registered email address within 2-3hours of you placing the order with us. If the order was placed during working hours then this your confirmation will be sent when when we get in to process it

Will I receive delivery and invoice paperwork?

Yes. With your delivery you will receive a delivery advice note. This will not show any prices but simply lists your order details for you to check against. A receipted VAT invoice will be posted separately once your order has been delivered, this will be posted to the invoice address that was entered during your checkout.

How can I cancel or amend my order?

Once your order has been placed we usually process it straight away and book it for courier collection. If you need to cancel or amend your order please phone us straight away so that we can cancel or change the delivery booking. Once the order has been despatched we are unable to cancel it. Should you still want to cancel or exchange then we would need to arrange a return for which you are responsible for postage costs and restocking charge of 15%.

What do I do if I have forgotten my password?

This is not a problem and we can send you a new password via email. Simply follow the link on the Login page “forgot your password”

Delivery methods, cost and lead time

How do we deliver products?

Most sales through this website will be sent out via courier delivery networks. For larger orders within delivery range on our own vehicles we do prefer to deliver on ourselves. We can avoid various complications when delivering on our own vehicle and can offer more accurate delivery times. However this may incur longer lead times so we will be sure to contact you prior to despatch to discuss delivery date if sending on our own vehicle to ensure you are happy with lead times.

Which couriers do we use?

We use various different courier companies dependent on the service and the size and weight of the consignment. Our most common courier provider for longer lengths is DX and also use the Palletline network for larger pallet deliveries

Do I need to be in to sign for the delivery?

Yes, somebody will need to be in to sign for the delivery. If there is nobody in at the address then the courier should leave a card to let you know they have been. The card will include contact information to your local courier depot and will also include a consignment number for you to re-arrange delivery. It is possible for us to leave a note for the courier to leave on the doorstep or in a cupboard but it is down to the discretion of each driver and the various courier depots as to whether or not they are willing to do this.

How much does delivery cost?

Delivery costs are determined by volumetric weight. So the larger and heavier the consignment is the more expensive it will be to deliver. You will get a an overall delivery cost at the end of your checkout once you have loaded your shopping cart with all required items.

How long does delivery take to arrive?

We despatch you order the following working day from date of order (this gives us time to pack and book the courier). Some small orders can be despatched the same day. We then send it on either an overnight or 2 day service depending on which courier method we use and your location within the UK. On the top right of your order confirmation will be an Estimated Delivery Date. This will be the planned delivery date. If however you would like something delivered on a certain day then please let us know at the time of the order so that we can book it accordingly.

Do you deliver abroad?

Unfortunately we do not deliver outside the UK due to the length of parcels we send.

Can I collect products from you?

Yes, you are welcome to collect from our warehouse and office premises in East Grinstead, West Sussex.  Please see the About Us page for full address and opening hours.

What if my delivery address is outside the standard delivery area?

If your delivery address is Scottish Highlands or Island, Isle of Wight, Isle of Man etc then an additional delivery surcharge will apply as these harder to reach areas are more costly for us to send items. Order placed for delivery to these addresses that are not discussed prior to order may be cancelled or we may ask for further payment to cover the additional delivery cost.

Can I track my order?

We are not currently set-up to offer real time order tracking. Your order should be with you by 5pmon the day of delivery. Due to the number of parcels on any given courier veicle it is not possible for us to offer ETA’s. However if the time is approaching 5pm and you have still not received your order then please give us a call and we will see if we can check the order status to ensure there is not a problem with the dedicated vehicle it is being delivered on.

What if my item is out of stock or there is not enough to fulfil the whole order?

We hold large stock levels on all of our items listed, so it is very rare that we cannot ship your complete order. However, if this situation does arise we will contact you straight away and discuss the option of either part shipping the order or waiting to ship it all at once.

Payment and Pricing

What payments methods do you except?

If you want to check out through the website then this is done via Paypal or by using your credit or debit card. We also except American Express. You are also welcome to send us a cheque or a BACS transfer. We can give you the relevant information when you phone to place your order.

Can I pay for my order on delivery?

I’m sorry we cannot take payment on delivery as we use external courier companies who are not authorised to collect money on our behalf. We will only despatch any orders once payments have been completed.

Are my card details safe and secure when ordering through www.roofingbits.co.uk?

Yes. PayPal is recognised as one of the largest and safest ways to send money online. For more information please visit www.paypal.com. Likewise when we take card payment over the telephone we follow the strict laws regarding the security of your details to prevent fraud. Card details are destroyed within 48hours of us processing the order.

Are your website prices the best you can offer / Do you offer trade discount?

We are very competitively priced on all our products and offer the same price to all customers whether trade or DIY. However, if you have a large order to place or have seen like-for-like products elsewhere for cheaper then please call us to discuss. Please note that the website itself does not calculate a quantity discount so this would need to be discussed with one of our staff who may be able to offer improved prices in some circumstances.

Are your website prices the same as the prices I would get over the counter?

Yes, we like to keep things simple. You would pay the same price over the counter (obviously less any delivery charge)

Returns

Can I return items if I no longer need it?


Yes, you are welcome to return any products that you do not use within 14days of delivery. However the return postage is the customers responsibility and the items must come back to us in A1 condition as they were delivered so that we can resell. There is also a 15% restocking charge. Any items returned that are not in perfect resalable condition will not be considered for exchange or refund.

How will I be refunded?

You will be refunded via the same method in which you paid for your order. It is important to note that we do take a 15% restocking charge for all returns items that are not needed. A refund for the full amount will be given to any order that is returned due to damage or fault.

What should I do if my item is delivered damaged or faulty?

Due to the nature of the products that we sell it is sometimes the case that a courier will damage the products in transit. We insist that you check your items thoroughly whilst the delivery driver is still with you and signed for damaged if required. Any reported damage after this time can not be charged to the courier company and in turn will not get refunded to the customer. If you are unlucky enough to experience any damage or faults on receipt please except our sincerest apology and get in touch with us ASAP (we will likely require photo evidence to pass on to the courier).